RoboAds video conferencing solution provides face-to-face support for your end-user anywhere, even with limited staff.
One support representative can maintain dozens of kiosk locations and deliver assistance with a personal touch.

AQSES TELEPRESENCE

RoboAds provides Aqses Telepresence Software for kiosks with end-to-end encryption.
Agents can communicate to their customers flawlessly with Full HD resolution to any digital signage screen.

CUSTOMER INTERACTION

Customers can initiate the process by clicking “Talk to Us” button on the kiosk side.
The trigger will generate with a request number and alert agent to make a call to that specific kiosk.

AGENT ACTION

Agent receives a notification on their mobile device from the kiosk side, based on the scheduled time, workload and availability.

RECOMMENDATION ENGINE

Once a ticket is generated from the kiosk, it will redirect to a selected agent with help of the recommendation engine.
so that customers can quickly talk with the right agent within a few seconds.

AQSES PORTAL

Admin access to the portal to view all the real-time information for the complete process.
Admin is also able to update Kiosks and Employees schedule from the portal.